Please check the additional information provided in the prescription rejection email.  In some cases, you may be eligible to update information on your intake and eligibility form and re-submit, such as if your ID information did not match the rest of your submission.  (Note: you may be charged an additional consultation fee if the physician must re-review your prescription request)


In certain cases, the physician may determine that you are not eligible to receive a CGM prescription.  In this event, you will not be charged for the January app or Season of Me box/program, and your remaining order will be canceled.  If your prescriptions or conditions change at a later date, we invite you to apply for the January program again.