During the Season of Me and Troubleshooting

I’m having problems with my January app or CGM, where can I find help?
If you’re experiencing issues with the January app of Season of Me program, please contact customer support at january.freshdesk.com. If you’re exper...
Mon, 21 Sep, 2020 at 3:11 PM
I’m experiencing discomfort, rash, or other urgent issues with my CGM, what should I do?
For tips and information about wearing your CGM, please refer to the appropriate manufacturer’s website (Abbott). If you are experiencing continued d...
Mon, 14 Sep, 2020 at 3:05 PM
My CGM fell off or stopped working, can I get a replacement?
Unfortunately, we cannot replace CGMs, however, we encourage you to reach out to the CGM manufacturer (Abbott) for additional help.
Mon, 14 Sep, 2020 at 3:06 PM
A doctor asked me to remove the CGM, or I had to remove the CGM for another reason; can I get a replacement?
Unfortunately, we cannot replace CGMs, however, we encourage you to reach out to the CGM manufacturer (Abbott) for additional help. If a medical prof...
Mon, 14 Sep, 2020 at 3:06 PM
I would like to contact the telehealth physician about my CGM prescription and / or data, how can I contact the prescriber?
Please submit a request to our support team who can forward your request to our telehealth network.
Mon, 14 Sep, 2020 at 3:06 PM
What should I do if I see very high or low blood glucose readings?
A CGM cannot be used to completely replace a blood test for making decisions about diabetes, other diseases, or other health needs.  If you see continued ...
Mon, 14 Sep, 2020 at 3:07 PM