Technical Support Information

How do I find which version of the January app I am using?
1. Open the January App 2. Navigate to the user profile page (the right-most icon on the bottom, an icon of a human head).  3. Click the gear in the upper...
Thu, 14 Jan, 2021 at 10:49 AM
How do I find my phone model and operating system?
For iPhone: - Select the Settings app. - Select General - Select About - The information is under Model Name and Software version. For Android...
Thu, 14 Jan, 2021 at 1:56 PM
How to reset your password
1. Navigate to the login screen. 2. Select the forget password button in the lower right corner of the password box. 3. Enter your email addres...
Wed, 20 Jan, 2021 at 5:46 PM
I am getting an error "Oops! this data is currently not available" when I try to access my predicted glucose curve.
You might be getting this error because we might not be getting enough data from you to activate this feature.   To activate this feature, the pr...
Fri, 23 Jul, 2021 at 3:04 PM