Troubleshooting & Support Information

I’m having problems with my January app or CGM, where can I find help?
If you’re experiencing issues with the January app of Season of Me program, please contact customer support at january.freshdesk.com. If you’re exper...
Mon, 21 Sep, 2020 at 3:11 PM
How do I find which version of the January app I am using?
1. Open the January App 2. Navigate to the user profile page (the right-most icon on the bottom, an icon of a human head).  3. Click the gear in the upper...
Thu, 14 Jan, 2021 at 10:49 AM
I’m experiencing discomfort, rash, or other urgent issues with my CGM, what should I do?
For tips and information about wearing your CGM, please refer to the appropriate manufacturer’s website (Abbott). If you are experiencing continued d...
Mon, 14 Sep, 2020 at 3:05 PM
How do I find my phone model and operating system?
For iPhone: - Select the Settings app. - Select General - Select About - The information is under Model Name and Software version. For Android...
Thu, 14 Jan, 2021 at 1:56 PM
My CGM fell off or stopped working, can I get a replacement?
Unfortunately, we cannot replace CGMs, however, we encourage you to reach out to the CGM manufacturer (Abbott) for additional help.
Mon, 14 Sep, 2020 at 3:06 PM
How to reset your password
1. Navigate to the login screen. 2. Select the forget password button in the lower right corner of the password box. 3. Enter your email addres...
Wed, 20 Jan, 2021 at 5:46 PM
A doctor asked me to remove the CGM, or I had to remove the CGM for another reason; can I get a replacement?
Unfortunately, we cannot replace CGMs, however, we encourage you to reach out to the CGM manufacturer (Abbott) for additional help. If a medical prof...
Mon, 14 Sep, 2020 at 3:06 PM
I am getting an error "Oops! this data is currently not available" when I try to access my predicted glucose curve.
You might be getting this error because we might not be getting enough data from you to activate this feature.   To activate this feature, the pr...
Fri, 23 Jul, 2021 at 3:04 PM
I would like to contact the telehealth physician about my CGM prescription and / or data, how can I contact the prescriber?
Please submit a request to our support team who can forward your request to our telehealth network.
Mon, 14 Sep, 2020 at 3:06 PM
What should I do if I see very high or low blood glucose readings?
A CGM cannot be used to completely replace a blood test for making decisions about diabetes, other diseases, or other health needs.  If you see continued ...
Mon, 14 Sep, 2020 at 3:07 PM