How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
The January Season of Me Program
How It Works
What is the Season of Me: what’s included and how does it work?
How does January make recommendations about food and activity options?
How does January track my sleep and heart rate?
When can I remove my Fitbit or Apple Watch wearable device?
What happens if I sync my pre-existing wearable device’s account with January, will it work with my historical data so I don’t have to log my activities?
See all 7 articles
When do I receive the CGM and Season of Me program box, and how do I start using January?
I just received my Season of Me program box, how do I start using January?
I just received my CGM, how do I start using January?
What if my prescription was rejected?
Can I make changes to my order?
See all 7 articles
I have diabetes or another medical condition(s), will the January app still work?
I don’t know if I have diabetes, or if I am at risk for diabetes, can I still participate in January’s Season of Me program?
Will the January app work if I take medications or other prescriptions?
Which states can I purchase Season of Me?
Which heart rate monitors are compatible with Season of Me?
Which smartphones and operating systems is January compatible with?
Can I use my own CGM?
Can I use my own heart rate monitor?
Paying for January’s Season of Me
Will my health insurance cover the cost of January’s Season of Me?
Can I fulfill a prescription from my own pharmacy?
During the Season of Me and Troubleshooting
I’m having problems with my January app or CGM, where can I find help?
I’m experiencing discomfort, rash, or other urgent issues with my CGM, what should I do?
My CGM fell off or stopped working, can I get a replacement?
A doctor asked me to remove the CGM, or I had to remove the CGM for another reason; can I get a replacement?
I would like to contact the telehealth physician about my CGM prescription and / or data, how can I contact the prescriber?
See all 6 articles
Refunds and Cancellations
What is January’s refund policy?
How can I cancel my order?
Continuous Glucose Monitors (CGMs)
How does the January app measure my blood sugar?
Does inserting the CGM hurt? What does it feel like to wear the CGM?
What should I do if I see very high or low blood glucose readings?
What if I need help interpreting the CGM or other data from the January app and Season of Me program?
When can I remove the CGM?
See all 15 articles
What is a Glycemic Index (GI)?
What is Glycemic Load (GL)?
What is Time-in-Range?
How does eating food with a specific glycemic load impact my blood glucose level?
Help Desk Software