How It Works 8

• What is the Season of Me: what’s included and how does it work?
• How does January make recommendations about food and activity options?
• How does January track my sleep and heart rate?
• When can I remove my Fitbit or Apple Watch wearable device?
• What happens if I sync my pre-existing wearable device’s account with January, will it work with my historical data so I don’t have to log my activities?

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Getting Started 7

• When do I receive the CGM and Season of Me program box, and how do I start using January?
• I just received my Season of Me program box, how do I start using January?
• I just received my CGM, how do I start using January?
• What if my prescription was rejected?
• Can I make changes to my order?

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Eligibility 4

• I have diabetes or another medical condition(s), will the January app still work?
• I don’t know if I have diabetes, or if I am at risk for diabetes, can I still participate in January’s Season of Me program?
• Will the January app work if I take medications or other prescriptions?
• Which states can I purchase Season of Me?

Compatibility 5

• Which heart rate monitors are compatible with Season of Me?
• Which CGM is compatible with the program?
• Which smartphones and operating systems is January compatible with?
• Can I use my own CGM?
• Can I use my own heart rate monitor?

Paying for January’s Season of Me 2

• Will my health insurance cover the cost of January’s Season of Me?
• Can I fulfill a prescription from my own pharmacy?

During the Season of Me and Troubleshooting 6

• I’m having problems with my January app or CGM, where can I find help?
• I’m experiencing discomfort, rash, or other urgent issues with my CGM, what should I do?
• My CGM fell off or stopped working, can I get a replacement?
• A doctor asked me to remove the CGM, or I had to remove the CGM for another reason; can I get a replacement?
• I would like to contact the telehealth physician about my CGM prescription and / or data, how can I contact the prescriber?

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Refunds and Cancellations 2

• What is January’s refund policy?
• How can I cancel my order?

Continuous Glucose Monitors (CGMs) 15

• How does the January app measure my blood sugar?
• Does inserting the CGM hurt? What does it feel like to wear the CGM?
• What should I do if I see very high or low blood glucose readings?
• What if I need help interpreting the CGM or other data from the January app and Season of Me program?
• When can I remove the CGM?

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Definitions 4

• What is a Glycemic Index (GI)?
• What is Glycemic Load (GL)?
• What is Time-in-Range?
• How does eating food with a specific glycemic load impact my blood glucose level?

Technical Support Information 3

• How do I find which version of the January app I am using?
• How do I find my phone model and operating system?
• How to reset your password