Getting Started

When do I receive the CGM and Season of Me program box, and how do I start using January?
First, you must complete the intake and eligibility form. Next, you will receive a telehealth consult summary report with information on whether your...
Mon, 14 Sep, 2020 at 2:51 PM
I just received my Season of Me program box, how do I start using January?
We will email you a link to set up a video onboarding appointment to apply the CGM and begin the program. If you don’t have the CGM, please check the...
Mon, 14 Sep, 2020 at 2:52 PM
I just received my CGM, how do I start using January?
We will email you a link to set up a video onboarding appointment to apply the CGM and begin the program. If you picked up your CGM from your own pha...
Mon, 14 Sep, 2020 at 2:52 PM
What if my prescription was rejected?
Please check the additional information provided in the prescription rejection email.  In some cases, you may be eligible to update information on your in...
Mon, 14 Sep, 2020 at 2:53 PM
Can I make changes to my order?
If you want to change your pickup options or other shipping details, please send a message to our support team at january.freshdesk.com.
Mon, 21 Sep, 2020 at 2:44 PM
How do I sign up for January’s Season of Me?
Signup at january.ai/signup. If Season of Me is not yet available in your state, we’ll place you on our waitlist, and email you when Season of Me bec...
Mon, 21 Sep, 2020 at 2:40 PM
Where can I download the January App?
The January app for iPhone is available on the App Store for iPhone 7 or higher running iOS 11.0 or later. The January app for Android is available on...
Mon, 21 Sep, 2020 at 2:42 PM