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Knowledge base
The January Program
About the January Program
11
What is the January app?
Who is the January app for?
What do I need to use the January app?
What is included in a January plan?
What is the telehealth evaluation and prescription process?
View all 11
Eligibility
3
Who is eligible to participate in the January app?
I have diabetes or another medical condition(s), will the January app still work?
Why was my CGM prescription rejected?
How the app works
8
What can I expect in my first month?
Can I keep using January after my first month?
How does January estimate my glucose without a CGM?
How does January predict my glucose curve?
If you’re “estimating” my glucose levels, why do I need to purchase a CGM?
View all 8
Compatibility
2
Which activity trackers do you recommend for the January app?
Which Continuous Glucose Monitors are compatible with the app?
Orders and Payments
5
Will my health insurance cover the cost of this app?
Can I use FSA/HSA?
Can I purchase the January app as a gift?
What do I need to place my order?
When will my January Kit arrive?
Continuous Glucose Monitor
16
What is a Continuous Glucose Monitor (CGM)?
Do I need a CGM reader?
Should I wear the January patch over my CGM sensor?
How do I apply my CGM?
Does applying the CGM hurt?
View all 16
Commonly Used Terms
3
What is a Glycemic Index (GI)?
What is Glycemic Load (GL)?
What is Time in Range (TIR)?
The Season of Me Program - Please use the below knowledge base if you joined our program before July 23, 2022
About Season of Me
6
What is Season of Me?
What is included in Season of Me?
What is the telehealth consultation and prescription process?
How does Season of Me work?
How does January track my sleep and heart rate?
View all 6
Eligibility
6
Who is eligible to participate in Season of Me?
In which states can I purchase Season of Me?
I have diabetes or another medical condition(s), will the January app still work?
I don’t know if I have diabetes, or if I am at risk for diabetes, can I still participate in January’s Season of Me program?
Will the January app work if I take medications or other prescriptions?
View all 6
Continuous Glucose Monitors (CGMs)
19
What is a Continuous Glucose Monitor (CGM) and how does January use it?
Do I receive a CGM reader?
How should I apply my CGM?
Does inserting the CGM hurt? What does it feel like to wear the CGM?
Can I see the information from my asynchronous telehealth consultation that led to my CGM prescription?
View all 19
Orders & Payment
5
What do I need to place my order for January’s Season of Me?
Will my health insurance cover the cost of January’s Season of Me?
Can I purchase Season of Me as a gift?
What if I need to change my order?
Why am I charged in two parts?
Shipping & Refunds
2
What is January’s refund policy?
When will my January Kit arrive?
Getting Started
6
How do I start the Season of Me program?
When and how do I download the January App?
If I sync my pre-existing wearable device, will the January app be able to pull historical data so I don’t have to log my activities?
How do I choose between the Discover and Optimize paths?
What are tasks in Season of Me?
View all 6
Commonly Used Terms
3
What is a Glycemic Index (GI)?
What is Glycemic Load (GL)?
What is Time-in-Range?
Troubleshooting & Support
6
I’m experiencing discomfort, rash, or other urgent issues with my CGM, what should I do?
How do I find which version of the January app I am using?
How do I find my phone model and operating system?
How to reset your password
What if I forget to log a food item, activity, or another event?
View all 6
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